24 Seven Family Fitness
In Business Since 2005
(912) 236-7566
Hours of Operation
24 Hour Fitness & Tanning
Products and Services
Child Care,Area''s Largest Selection Of Equipment,1 Membership
About 24 Seven Family Fitness
PHYSICAL FITNESS FACILITY
Reviews
Review it at YellowPages.com
To optoomistic
Posted by 24Sevenmark on 7/25/2009
Thank you for your input. With out input from concerned members we would not be able to make improvements. Based on the comments you made it is clear that you are not aware of our membership options. We have 1 month all the way to 3-year memberships. If someone is on a three-year agreement, it is because they picked that length of time. Someone like yourself that is unsure of their commitment to health should go with a one-month or 3-month membership. This would give you time to see if you are committed to working out before getting into a longer-term membership. If you have any questions or would like to talk to me, please call me at 912-920-7734 and let me know what I can help you with. This would be the way to handle a business complaint before posting something negative without having all of your facts straight. Mark
great gym
Posted by tom1969 on 7/23/2009
I read the other review and do not believe she is talking about the right gym. There is not anyone named Mike that owns the gym. I have been a member of this gym for 4 years and have not ever had a problem with the door system with the exception of when the power has been out from storms ( may be once or twice in the last 4 years). I go about 3-4 times per week every week. If the door was not working for weeks at a time I would know. It sounds like she has the wrong gym or maybe she failed to make her payments and got locked out. That is most likely why the door didn't work for her. The $29.00 a month payment must have been out of her price range or she might be lazy and did not want to use the gym. So whatever her problem is it is not because of the gym. I have enjoyed my last 4 years there and have no plans to ever change gyms.
A word to the owners
Posted by optoomistic on 7/5/2009
You and your partners clearly have a lot of time and money invested in your locations, however i would advise you to reconsider your aggressive contractual service agreements. It should be in your best interest to value the connivence in canceling a members account as much as allowing 24 hour access to your equipment. After using your services, it is hard to recommend a new user to a membership that will entrap them into a seemingly noway out contract. The money lost by leaving members, would be easily compensated by the vast number of word of mouth recommendations.
To optoomistic
Posted by 24SevenFamilyFitness on 6/18/2009
Our contract is a template that is mandated and governed by the Georgia States Attorney General's Office and must be approved and on file in said office before we can sell said contract. It is public record. Our terms are no different than any other contractual agreement you enter into. It is a contract. You agree to certain terms and so do we. However, ours has provisions for termination as is required by state law. If you meet the criteria for cancellation it is no problem to get out of the membership. It is when someone is less than honest in their attempt to cancel that ASF, our billing company will hold you to the letter of the contract. It is called breach of contract when you lie in an attempt to get out of it. You can't stop making your car payment just because you don't drive your car, understand that this is no different. You are an adult who signed a contract that you were given a NCR copy of at point of sale. It is an obligation so you must fill it, sell it or meet the cancellation criteria. It is that simple. There is no gray area. Our card system works just fine as long as your account is current, or there is an unforeseen computer failure, or when members do not take the time to scan their cards properly. For all of these issues an emergency contact number is listed on each entry of each club. If there is an unforeseen problem you can call someone to resolve it.
9 year member
Posted by Pilotone on 6/18/2009
I have been a member of 24/7 Family Fitness since they started in 2000. They started with one club and now have 8 clubs. They are locally owned and contribute to the local economy. They have a very close working relationship with the military and have a great reputation in town. I personally use the downtown club about twice a week (this location has only been open about 4 years) and have never had a problem with the door. The gym appears to be as clean as any other gym I have ever worked out at. I would have to say that for reliability and customer service this company is way above average. I would highly recommend this club to anyone that is looking for a place to workout at.
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